Lucia Onori, Area Manager B2C Market for Findomestic, the Italian branch of BNP Paribas Personal Finance, tells us more about the role of the customer relation and the human aspect of this service
What is more important for a company than satisfying its customers? That is why customer relation is central. BNP Paribas Personal Finance commits to that idea and is always seeking to go further in offering an always more satisfying experience to our customers.
At Findomestic, the customer relationship is split between three distinct channels: the direct channel, the digital and telephonic channels, and the intermediate channel. In charge of a section inside this direct channel, split between 12 customer relation centers, Lucia explains what motivates her on a daily basis and walks us through her missions.