With the new Housing & works support, our customers are ready to face all the challenges of their home!
To best support its Cetelem clients in France, in their work projects, BNP Paribas Personal Finance offers a completely new offer on the market, with its partners AXA and Juridica.
Why? MANY CHELLENGES IDENTIFIED
We all know someone in our circle who had a bad experience during work. According to a survey, 70% of French people have already faced a dispute and 70% consider that they do not have the means to defend themselves in case of dispute (1). Our customers can quickly feel helpless in this situation.
On the other hand, the choice of craftsmen is also a key element for the smooth running of the work undertaken. Indeed, 25% fear that the results of the work will not be satisfactory and 12% are concerned about the failure to meet deadlines (2). This is also where we have a role to play to best support our clients in their projects and reduce the risk of litigation associated with the proper execution of the work.
Finally, 59% of French people do not have emergency assistance for their housing (3). And yet, it is essential that our customers are properly accompanied, even after the completion of the work, in case of a problem. A leak, a power cut, an oversight of keys… so many everyday problem situations that can happen to us all and that must find an effective response.
AN ANSWER: A COMPLETE SUPPORT OFFER!
This new offer «Housing & Construction Assistance» addresses the main concerns of customers who have construction projects.
Clients of BNP Paribas Personal Finance France will benefit from the AXA-approved network of craftsmen, benefit from expert analysis to select their quotes, secure their work budget, if necessary, be accompanied legally in case of disputes, but also benefit from emergency assistance in case of incidents in their home (such as water leaks or key loss, to name the most frequent) (4).
Designed especially for Cetelem France clients who have started work, this offer demonstrates our commitment to support our clients in their projects and more generally in all aspects of their daily life.
« This collaboration is differentiated on the market by the completeness of the services offered within the same offer to, at the same time, engage serenely in work AND to protect your home on a daily basis. This is how our range of insurance for the Private Individual Market is enriched with an offer in direct connection with the projects funded by Cetelem. »
Anne MIRAMOND
Head of Insurance Personal Finance France
« BNP Paribas Personal Finance clients can count on our teams, available 24/7, to bring a trusted artisan to their home within 4 hours in the event of a claim, thus avoiding any unpleasant surprise or hassle. This privileged collaboration, which guarantees access to the network of AXA approved service providers, brings peace of mind on a daily basis by responding to customer concerns as part of a work loan. »
Yohan SALLÉ
Sales Manager AXA Partners France
« Offering assistance with legal protection guarantees provides essential peace of mind and financial protection for clients. Subscribing to a credit offer and being offered in addition an offer to protect your home and its work will secure the client in particular by streamlining its relations with the craftsman. Having the guarantee that the customer will be accompanied in case of difficulties during his work allows to differentiate. Insurance remains a real added value to complete the credit offer! »
Nadège AUDOU-LEMARGUE
Sales Manager Partnerships – Juridica
(1) Sources CLCV + Survey ©Ipsos for AXA – Study on the perception of disputes – France – sept17
(2) Source Opinionway survey for Groupe Aviv – Dec 22
(3) Opinionway study for AXA – Apr 2020
(4) According to the conditions, limitations and exclusions contained in the contractual commitments in force
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