Accessibility declaration
BNP Paribas PF undertakes to make its Personal Finance website accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.
To this end, it implements the strategy and actions, detailed in its multi-year plan currently being currently drafted.
This accessibility statement applies to BNP Paribas PF – Personal Finance – https://personal-finance.bnpparibas.com
Compliance status
The Personal Finance website is partially compliant: at least 50% of the control criteria of the Web Accessibility Assessment Framework (RAWeb) version 1 are met.
Non accessible content
The content listed below is not accessible for the following reasons:
List of non-compliant criteria:
- 1.1 – Presence of images carrying information without textual alternatives.
- 1.2 – Presence of decorative images not ignored by assistive technologies.
- 1.3 – Presence of irrelevant text alternatives.
- 2.2 – Presence of an irrelevant executive title.
- 3.1 – Information given only by color.
- 3.2 – Presence of insufficiently high contrast ratios between the colour of the text and the colour of its background.
- 3.3 – Insufficient contrast ratios for interface components.
- 4.2 – Presence of an irrelevant verbatim transcript.
- 4.8 – Presence of non-temporal media with no alternative.
- 4.12 – Presence of non-temporal media that cannot be controlled by the keyboard.
- 4.13 – Presence of temporal and non-temporal media incompatible with assistive technologies.
- 6.1 – Links with irrelevant titles.
- 7.1 – Presence of scripted elements that are not compatible with assistive technologies.
- 7.3 – Presence of scripted elements that are not controllable by the keyboard and any pointing device.
- 7.4 – Presence of a context change without notifying the user.
- 8.3 – Failure to declare the default language for a document.
- 8.4 – The default language code is not relevant for a document.
- 8.7 – Absence of indication of language change in the source code.
- 8.9 – Use of tags for presentation purposes only.
- 9.1 – Inconsistent titration plan.
- 9.3 – Semanically unstructured lists.
- 9.4 – Incorrectly structured citation.
- 10.1 – Presence of tags and/or presentation attributes.
- 10.7 – Keyboard focus not noticeable.
- 10.8 – Hidden content is intended to be ignored by assistive technologies.
- 10.9 – Information is given only by form.
- 11.2 – Label associated with an irrelevant form field.
- 11.9 – Button title irrelevant.
- 12.3 – The Sitemap page is irrelevant.
- 12.8 – Lack of consistency in the tab order.
- 13.3 – Non-accessible PDF files.
- 13.8 – Moving Content Not Controllable by the User.
- 13.10 – Functionality available by means of a complex gesture not available by means of a simple gesture.
- 14.1 – Lack of an up-to-date accessibility statement.
- 14.3 – Non-Accessible Accessibility Statement.
- 16.3 – Non-Accessible Accessibility Statement.
Content not subject to the accessibility obligation
- Files available in office formats published before September 23, 2018;
- Third-party content that is not funded or developed by the respective organization and is not under its control.
This declaration was made on 10 December 2025.
- HTML
- CSS
- Javascript
The web page tests were carried out in a controlled environment for security reasons with the following web browser/screen reader combination:
- NVDA, Firefox (latest versions at the time of audit)
- Colour Contrast Analyzer
- PAC (PDF Accessibility Checker)
The analyses were performed on the following sample pages:
Pages of the site that have been verified for compliance
- Home – https://personal-finance.bnpparibas/
- Contact – https://personal-finance.bnpparibas/contact/
- Legal notice – https://personal-finance.bnpparibas/mentions-legales/
- Site Map – https://personal-finance.bnpparibas/plan-du-site/
- Who are we? – https://personal-finance.bnpparibas/qui-sommes-nous/
- Individuals – https://personal-finance.bnpparibas/particuliers/
- Our commitments – https://personal-finance.bnpparibas/nos-engagements/
- Cetelem Foundation – https://personal-finance.bnpparibas/fondation-cetelem/
- Mobility – https://personal-finance.bnpparibas/mobilite/
Feedback and contact
If you are unable to access any content or service, you may contact the Accessibility Officer to be directed to an accessible alternative or to obtain the content in another form.
- Send a message to [pfcommunications@bnpparibas-pf.com]
Remedies
This procedure is to be used in the following case. You have reported to the website manager a lack of accessibility that prevents you from accessing any of the content or services of the portal and you have not received a satisfactory response.
- Write a message to the Defender of Rights – [https://formulaire.defenseurdesdroits.fr/]
- Contact the delegate of the Defender of Rights in your region – [https://www.defenseurdesdroits.fr/saisir/delegues]
- Send a letter by post (free of charge, do not put a stamp): Defender of Rights Free response 71120 75342 Paris CEDEX 07