By being certified Sustainable IT Level 1 in 6 European countries, BNP Paribas Personal Finance embarks on a new phase in reducing the ecological, economic and social footprint of information and communication technologies (ICT). This certification applies to Spain and Italy (since 2024), Germany and the UK (since 2025), and finally France and the Benelux (since the beginning of 2026). With such a broad scope, BNP Paribas Personal Finance is one of the most certified consumer credit companies in Europe!
Being certified as a Sustainable IT, what does it mean?
Being certified as Sustainable IT means that an organization, a management team, or an IT scope has had the maturity of its digital practices and ambitions (roadmap) formally assessed and recognized in terms of environmental, social, ethical, and governance issues.
The Sustainable IT Label is based on the Sustainable IT framework developed by the Institut of Sustainable IT, in partnership with the Ministry in charge of ecological transition and the ADEME (Agency for the Environment and Energy Management).
A certification provided by the Lucie agency
The responsibility for managing the Sustainable IT Label has been entrusted to a specialized CSR consulting firm, Agence Lucie, tasked with coordinating the labeling process.
This label is awarded by a committee of independent and unpaid experts to ensure their credibility.
Jérôme Barré, Sustainable IT Manager at BNP Paribas Personal Finance point of view
To provide further insights on the topic, we invited Jérôme Barré, Sustainable IT Manager at BNP Paribas Personal Finance, who led the deployment of the project across all countries.
What does the Sustainable IT certification bring to BNP Paribas Personal Finance and its clients?
(JB): Being awarded the Sustainable IT label shows all our stakeholders that our organisation implements a sustainable IT strategy.
For BNP Paribas Personal Finance, this indicates that the organisation has committed to a continuous improvement approach in order to integrate sustainable digital practices into its business and IT processes. This allows the company to gain recognition from its clients and employees.
What are the main improvements implemented to achieve this certification?
(JB): Obtaining the Sustainable IT label commits the organization to :
- Validate a structured self-assessment process by countries, supplemented by an audit of its digital practices.
- Define and implement an engagement plan, aimed at sustaining and industrializing the best practices identified over time.
This dynamic is materialized through actions deployed or in the process of being deployed in the countries, among which :
- The implementation of Sustainable IT governance and policy,
- Awareness and training of management and staff on Sustainable IT practices
- The digital eco-design of our customer journeys and digital services
- The accessibility of our web and mobile applications,
- The launch of corporate engagement actions such as promoting gender diversity in Tech careers or reducing the environmental impact of our digital data and improving the efficiency of our work tools.
Can you give us some specific examples?
(JB): Here are some examples:
- 🇮🇹 Italy: awareness session in schools, dedicated to accessibility and raising students’ awareness of these issues; Since the end of 2024, integration of accessibility from the design stage in its developments, which made it possible in 2025 to make the Findomestic.it website compliant with European regulations.
- 🇪🇸 Spain: Training of IT teams in the eco-design of digital services and all IT staff in responsible and sustainable digital; participation and deployment of the Lucine program (promotion of gender diversity in tech careers).
- 🇩🇪 Germany: Launch of the “Girls’ Day in IT” programme supported by public authorities; strong staff engagement during the Digital Cleanup Week; IT teams trained in the eco-design of digital services..
- 🇫🇷 France: Accessibility compliance : audit of websites, applications and user journeys, user testing in disability situations, training of employees, etc.; training of IT teams in the eco-design of digital services.
- 🇬🇧 UK: Sustainable IT indicators management and regular reporting to the Corporate Social Responsibility (CSR) Committee; assessments of eco-design scores for future digital service developments.
- Creation of a working framework and an internal training plan to integrate eco-design criteria into the development of our applications (around 300 staff already trained across Europe); implementation of a digital accessibility training plan for IT teams; launch and management of the Sustainable IT label challenge in every country.
Which teams contributed to this certification?
(JB): The labeling is first and foremost an initiative launched in 2020 within our Shared Service Centers in Romania and Spain, at the initiative of Carine Ivanenko, then Manager of these sites.
Following, as CIO of BNP Paribas Personal Finance and sponsor of the Positive IT initiative, Carine continued and strengthened this commitment by deploying it across the entire BNP Paribas Personal Finance from 2023.
The achievement of the Sustainable IT label is based on a cross-cutting mobilization covering both the strategic, operating and cultural dimensions of digital.
What are the next steps?
(JB): The achievement of the DR label marks the beginning of our continuous improvement process, and not an end goal.
In its roadmap, BNP Paribas Personal Finance prioritizes :
- The strengthening of governance and management of Sustainable IT
- The large-scale deployment of the Sustainable IT approach, particularly in the areas of eco-design, digital accessibility and measuring the environmental impact of IT activities,
- The strengthening of awareness and culture of Sustainable IT through thematic webinars and e-learning, workshops, as well as inclusive actions conducted with associations,
- The creation of a community of labeled countries to share “Best Practices” between countries and to conduct their Sustainable IT Transformation to the best of their ability,
- And the preparation for the renewal of certification at the level of each of the countries.
