Full-time Publié le 03/01/2020

IT Risks & Cyber Shared Services Centre Manager - Madrid, Spain

  • Localisation Spain - Madrid
  • Fonction We are looking for an IT Risks & Cyber Shared Services Centre Manager, responsible for providing a coordinated corporate support function to BNP Paribas Personal Finance entities, both local and international
  • Etudes Master's degree
  • Expérience 5 years of relevant experience

Détails de l'offre

IT Risks & Cyber Shared Services Centre Manager - Madrid, Spain

 

The main activities will be as follows:

 

  • Oversees service delivery and the day-to-day operations of the SSC, ensuring that all standards are met and procedures are followed. Establishes priorities and schedules of main activities
  • Reviews and monitors SSC-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches
  • Develops and implements new working methods and procedures of the SSC; recommends procedural changes to improve SSC efficiency and ensures appropriate implementation of decisions made by senior management
  • Prepares and monitors the SSC budget
  • Oversees and ensures the smooth functioning of information systems required to deliver the services and the definition and implementation of changes required to maintain the systems operational and fit for purpose. Supports system deployment activities to ensure smooth adoption by clients of the Centre
  • Defines and ensures the implementation of Service Level Agreements; sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards
  • Establishes quality control mechanisms such as client surveys, periodic data quality assurance reviews, error escalation procedures
  • Plans and develops SSC communication strategy and capacity development; develops procedures and guidelines for use by the SSC customers in order to ensure clarity, accuracy, consistency and accountability and to sustain and increase public awareness of SSC core activities
  • Establishes and maintains close working relationships with functional Divisions/Offices at HQ, liaising on issues in the implementation of established policies and escalating to policy owners any issue requiring policy related decisions
  • As part of the IT Risk Office management team, contributes to and oversees the delivery of multi-disciplinary programs, policies, products, and services and prepares a variety of plans, strategies, reports and proposals

 

Skills & Knowledge:

 

  • Advanced University degree in Computer Science, Information Security, Business Administration and/or Management
  • 5 years of relevant experience in coordinating, leading and/or managing operations and administrative activities
  • Previous experience in providing structured services to clients
  • Fluent English. Good working knowledge of French and any other European language are considered a “+”
  • Good understanding of Operational Risk Management principles, European GDP Requirements
  • One of CISM, CISA, CRISC, CISSP or equivalent certifications is a must 

Et vous ? Etes-vous notre IT Risks & Cyber Shared Services Centre Manager - Madrid, Spain ?

  • Nombre d'années d'expérience recherché (dans le domaine du poste) yc stage et alternance
    5 years of relevant experience
  • Niveau d'étude
    Master's degree
  • Domaine de l'expérience
    coordinating, leading and/or managing operations and administrative activities
  • Spécialité du diplôme
    Computer Science, Information Security, Business Administration and/or Management
  • Logiciels
    One of CISM, CISA, CRISC, CISSP or equivalent certifications is a must
  • Langue
    English, French, other european languages are a plus